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Frequently Asked Questions

Which shipping company will deliver my shipment?
Your order will be delivered by one of the companies listed . You will also be notified with the company and the other shipment details when we ship your item(s).

Is international shipping available?
Yes, Beyzacases provide international shipping.

What forms of payments are accepted?
1- Credit Card payments; You can use Visa, MasterCard, Discover and Amex.
Beyzacases Credit Card payment system is powered by PayPal. (Please never give out your password, payment information or credit card number in an e-mail sent to Beyzacases. Beyzacases staff are not allowed to see the payment details of customers or make any manual process.)
2- PayPal payments; You can use your PayPal account for PayPal payments.You will be redirected to PayPal’s secure website during your payment. You will complete your payment via PayPal as always and return to

How do I know when my order has been received?
Once your order has been received, you will receive an e-mail from us. This e-mail confirms that we have received your order and it includes your order number. Keep this e-mail for your records.

How do I know when my order has been shipped?
Once your order has been shipped, you will receive an e-mail from us. This e-mail confirms that your order has been shipped and it will include a Tracking Number, shipping date and estimated arrival date

Can I cancel my order?
After you have submitted your order you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must e-mail to our Customer Service at [email protected]. Please note that most orders process quickly and may enter to the shipping process within minutes. If your order has already been in the shipping process, it cannot be changed or canceled

How can I track my order?
Once you receive an e-mail that your order has been shipped, you can login to your account at and click on the “Track Order” link on the menu bar or “Check My Order Status” from the menu after you logged in. You can click “Check status” button which will take you to shipping company tracking website. You will be able to track your shipments on that page via using your AWB.

Are the product images on your site photographs of the actual merchandise?
Yes, all of the product images on are images of our actual merchandise.

Are the product images on your site exactly matched with the actual merchandise color and size?
We have attempted to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. All photographs of merchandise have been enlarged to show detail. Please see the product descriptions for the actual size of the products. Due to the nature of hand made products, dimensions, details and/or colors represented at our web site may vary slightly. Natural variations in products are not considered damages or defects.

How reliable is product availability?
Product availability is updated daily, in case of an availability problem where the number of orders exceeds the current stock level, you will be informed by email or phone with an expected availability time for your order.

The product I received looks different to the image at the website?
While every effort is made to ensure that products, prices, colors are correct on our website, we cannot be held responsible for any errors or product changes. All product images on our website are as accurate as possible, however due to the inconsistency of monitors and screens, color tones and shades may not be exact to the product.

What happens if price of an item changed after I placed the order but its not dispatched?
Once your order is placed and the payment is accepted and validated we cannot change the price, however if the order has not been validated you can cancel and place a new order at the new price.

Can I order by fax/e-mail?
We will now NOT accept orders by fax/email, this due to the obvious security issues with supplying personal details in this manor. The final ordering must be processed on our secure website using our secure payment system.

Can I add items to my order?
In general once an order has been placed and payment validated the order cannot be changed or items added. You will need to order separately, or cancel the current order and place another one.

What happens if the product I ordered is not in your stocks?
We will inform you via email or by telephone with an indication of the availability date. If this situation occurs we will dispatch your order as soon as we receive the product!

Can I change the delivery address after the order has been placed?
You can choose a different delivery address, if you wish to change this after the order has been submitted you will have to contact us as soon as possible by email or preferably by phone, we cannot guarantee change of details unless you receive confirmation.

Are my details retained for future orders?
We do keep records of your name/address and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly. Payment details will need to be submitted each time.

How can I cancel an order?
To cancel an order before it’s dispatched please contact a member of our customer services team as soon as possible, and make sure you have confirmation of this. Alternatively you could contact us via email, but due to heavy workload of mail we receive this may take longer to process, and again wait for confirmation. If the order has already been dispatched you may return it, but please check the return policy first.

How can I be sure that my order cancelled/refunded?
Once your order has been cancelled/refunded you will receive an email confirmation, however please make sure you provide a valid email address and add our address to your favorites/contact/non-spam list.

What should I do if do not receive the shipment in the expected time?
Please give 3-5 working days. If your parcel has not arrived within this time check that the carrier has not left a card informing you of an attempted delivery (If so they will have left contact details ). If no card has been left contact our customer services team via phone or email so we can start an investigation.

What happens if I am not at the address at the time of the delivery?
If your out at the time of delivery the courier should leave a card explaining where the parcel is being held and there contact details. If someone else is at the address they may sign for the parcel. In the event that you haven’t received your parcel or a card within the expected delivery time please contact a member of our customer service team.

Can I refuse the shipment?
If you want to refuse, or have refused delivery, please inform a member of our customer service team by phone or email. Also please refer to the Terms and Conditions of Returns before doing so.

What happens if the courier misplaces the shipment?
In the unlikely event of your parcel being lost by the courier, as the sender we will be responsible for making the inquiry and eventual claim for the lost items. Please contact a member of our customer service team via phone or email if your parcel has not arrived within the expected time.

What happens if my shipment is damaged?
If the outer packaging of your parcel is open or damaged Refuse the delivery contact us immediately and we will make all the arrangements for a replacement. If the any items are damaged when the parcel is opened again contact a member of our customer services team as soon as possible.

What happens if I receive someone else’s order?
If you receive someone else’s order, please contact the customer service team via phone or email and they can arrange for the most convenient method of resolving the issue. Please keep both the goods and invoice together.

Can I return a product if I am not happy?
Yes, if you find that the product is unsuitable please return it in its original condition unused with all packaging and tags intact within 30 days of purchase for either refund or exchange. If goods are deemed faulty and we don’t have your first choice of exchange or replacement a refund will be given.

What happens if there is a fault with the product?
If you find a fault has occurred with a product please return the item.Make sure you include a covering note with your name/address/contact telephone no. or email address, clearly explain the reason for return along with the outcome you would like ( Replacement, Exchange or Refund ). We endeavor to deal with returns within 3 – 5 working days, however this may extend at busy times of the year. We cannot be held responsible for items lost or delayed in transit on the way back to us.

Defective and Faulty Products
Whilst following the manufactures recommended cleaning instructions and using the product for its intended purpose, generally almost all faults will appear within the first 30 days after purchase. For this reason you may return any faulty item up to 30 days after the date of purchase. We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.

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